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Technical Issues

Rats! Nobody likes technical problems – so let’s see if we can get you up and running again right now. The course platform is monitored daily to ensure everything is working across all devices and (not to brag or anything!) we have not yet had a single tech issue that was attributable to our services. (FYI, if you need help getting started in your course, there is a brief walk-through video tutorial at the bottom of this page.) Nonetheless, we are always here to help! Getting help is a two-step process:

  1. Quickly run through the Q&A’s and troubleshooting steps on this page (this resolves over 99% of issues immediately)
  2. Contact the webmaster for personalized help (see below)
I can't sign-in to my account! What's wrong?
How is my course laid out? How can I access the different parts, especially the audio portion?
I'm in my course, but I can't find anything to click on to get going...I'm stuck. What do I do?
Why doesn't my audio playback bar show the time? Why can't I find the play button?
I want to re-listen / fast-forward to a particular topic. Can I do that?
My course says that it is complete / certain parts are complete. Can I listen to it / them again?
The audio and/or video won't load / play smoothly. What's wrong?
I can't access my course and/or the page at programs.debramacleod.com - could the website be down?
None of this solved my problem. How can I contact you for personalized help? How soon will you get back to me?
TROUBLESHOOTING CHECKLIST
  • Spend a few moments learning how the course loads, appears and functions on your particular device and screen (i.e. find the menu button, drop-down bars, Parts 1, 2, and 3, etc.)
  • Refresh the page
  • Give the page or feature (i.e. the audio playback bar) time to fully load
  • Clear your cache
  • Sign-out of your account and course, and then sign-in again
  • Re-start your device
  • Try a different device
  • Try a different browser
  • Check your Internet connection
  • Contact your service provider regarding possible Internet connection issues
  • If the issue stems from a server problem or third-party site, please give it some time and check back…in such cases, millions of users are affected and the powers-that-be are working furiously to restore service
  • Take a deep breath, play some relaxing music and remind yourself that we’re investigating and will get back to you ASAP!

Contact the webmaster for personalized help at webmaster@debramacleod.com.  Please describe the problem you are having in as much detail as possible.  Include your name, the course you are enrolled in, what device(s) you are on or have tried, and what browser(s) you are using or have tried.  This info will help the webmaster zero in on your issue and provide you with the fastest and best possible support. We know you’re frustrated enough and we really do want to help!

A Video Walk-Through for Course-Takers