FAQ & Policies
Due to the non-returnable nature of my online programs and the potential for buyer abuse in this digital age, I have a general no-refund policy. My products provide exceptional value for the cost, course pages contain an accurate description of contents, the platform is reliable, and the payment process is secure with anti-fraud measures in place – all of this means that buyers are able to make an informed and responsible purchase. Marriage SOS is not a free service and reserves the right to take appropriate action against those who exploit its products: I have a zero-tolerance policy with respect to buyer abuse. Of course, if you feel your situation is unique or exceptional, or that you should be exempted from this no-refund policy by law or for any reason, you may contact CustomerSupport@DebraMacleod.com for fast, friendly help. I want you to be satisfied with your purchase.
As for a guarantee, no matter what anyone tells you, there is no guarantee that any approach or service can save a troubled marriage, and I cannot offer you one. After all, if you’re here, you’re dealing with some tough issues. What I can say, however, is that I have done my best to provide content that I feel is widely relevant, adaptable and usable, and that has proven successful for past clients. During the years I tested the programs with clients before offering them to the general public, an average of 9/10 people consistently reported that the content helped them successfully resolve their situation. So while there are no guarantees and every situation is different, I do believe there is a significant amount of content in each program that can help the vast majority of course-takers resolve their situation to their satisfaction. Yet perhaps the biggest indicator of success is the amount of unsolicited feedback that I regularly receive from happy course-takers, many of whom have recommended my services to others.
All courses are one-time payments. On rare occasion, certain bank statements may show recurring payment BUT this is inaccurate and stems from the way some banks automatically – and incorrectly – classify purchases from course platforms; however, you cannot and will not be charged any additional fees from us after your course purchase. Marriage SOS uses third-party secure payment processors (Stripe, PayPal) and thus does not retain your financial information nor have the ability to re-charge your credit card. Only individual payments that are initiated and completed by you are possible. If you have any questions in this regard, please email CustomerSupport@DebraMacleod.com.
There may be a couple reasons. A common reason is having incorrectly entered an email address or password at the time of account creation. This will allow you to access your account initially, but you won’t be able to sign back in. If you believe this may have happened, please contact CustomerSupport@DebraMacleod.com and we’ll help you straighten it out quickly.
Another reason may be that your course enrollment has expired (as a security measure, enrollments of streaming programs are for a one-year period: if there hasn’t been any recent activity in your program, it may therefore have expired); however, we offer no-hassle free re-enrollments for as long as you need. Contact CustomerSupport@DebraMacleod.com for fast, friendly help, and we’ll get you back into your course ASAP.
In an ideal situation, spouses will work together, honestly and eagerly, to move past their marriage problems; however, that doesn’t always happen, at least not right away. That’s where these programs come in. Each crash course/audio program is designed to be taken by an individual spouse, not by both partners. The insights and strategies in each course are tailored for one spouse’s particular circumstances and will not be relevant, or helpful, to both spouses.
For example, the Overcoming Infidelity // For Betrayed Spouses course should only be taken by the betrayed spouse – that is who the content is specifically written for, and it can be counterproductive for the other partner to receive this content (remember, your course is your “secret weapon” in the fight for your marriage). If the spouse who committed the infidelity wishes to participate, he/she can take the Overcoming Infidelity // For Spouses Who Stray course; however, he/she must take the initiative to do this without pressure (or pleading) from you. You should never pressure a reluctant spouse to participate. That will backfire every single time. You are better off to focus on your own program, as that can be the pivot point in all of this.
The only exception to this “one spouse” rule is the New You, Renewed Marriage // Improving Interactions & Intimacy course: this course can be used by one spouse working alone or by both spouses, if they feel the material is relevant to both of them. If you do both choose to take this course, however, I still recommend you take turns listening to it instead of listening together. A solo approach tends to foster a more open-minded, less defensive mood.
Telephone consultations are booked online via the Phone Consults page and are on a one-on-one basis (I don’t do conference calls). You don’t need to do anything special to prepare for a session; however, you will want to find a private place to talk, whether that’s in your car, at your desk or on your couch. You may also want to jot down in advance any specific questions you want to ask me. Although we will cover as much as possible during your session, sometimes a question can slip a person’s mind.
Please note that my incoming call will be private and will not show caller ID: also, for privacy reasons, I will not leave a message if you do not answer. I make two attempts to call clients at the scheduled time and at the phone number they provide. Yet every now and then, a client forgets about an appointment…and confusion ensues!
If you think you missed my call, please email CustomerSupport@DebraMacleod.com. If there is sufficient time left to have the appointment, or if I happen to have some extra time that day, we may be able to make it work; however, 24 hours cancellation notice is required for a refund. We can also reschedule, so don’t panic!
Please note that my incoming call will be private and will not show caller ID: also, for privacy reasons, I will not leave a message if you do not answer. I make two attempts to call clients at the scheduled time and at the phone number they provide. Yet every now and then, a client inadvertently enters their wrong or incomplete telephone number or their incorrect time zone when booking…and confusion ensues!
If you did enter everything correctly but I haven’t called, it may be that I’ve been abducted by aliens…or more likely, that some unforeseen happenstance has come up (e.g. power outage, personal emergency, etc.). If that is the case, please know that I will be in touch as soon as I possibly can via email to offer my sincerest apologies and your options to reschedule or receive a refund. In other instances, I may have cancelled our appointment for reasons beyond my control; in such cases, I would have emailed in advance and may also have automatically initiated a payment refund. Be assured, however, that I only cancel appointments if absolutely necessary – I know you have arranged your schedule around this appointment, and I respect your time and efforts.
Current prices are listed in USD on product / crash course pages, and on the phone consults page. Applicable taxes and/or long-distance charges are included in the cost.