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FAQ & Policies

Explain it to me quickly - what is a crash course? How does it work?
Do you give refunds or guarantees?
I've made an honest mistake with my purchase (i.e. bought the wrong course or bundle). What can I do?
Might your crash courses contradict what another resource (i.e. book, coach, program, etc.) has said will work?
What is the Debra Macleod Method™?
Who should NOT use this service or a crash course?
How can I contact you?
Can I purchase a crash course from any country?
Will my invoice / statement show that I've made a purchase from your website?
I have a technical issue with a crash course. How can I get help quickly?
Can I listen to / access the program more than once?
More than one crash course seems to apply to my situation. What should I do?
Do I take the course alone or with my spouse? Should I ask my spouse to take a course (i.e. if he/she is having an affair)?
My spouse has asked for a divorce. Should I still buy your course?
How do I book and prepare for a tele-session? Do you talk to couples together or one-on-one?
My spouse is reluctant to have a phone consult with you. Will you call him/her anyway to try?
I had a tele-session booked but I think I missed your call / forgot about the appointment. What should I do?
I had a tele-session booked for 1 pm but it's 1:15 pm and you haven’t called. What should I do?
How can I reschedule or cancel a tele-session? What is your cancellation policy?
Who is your literary agent? How do I contact you for media purposes?
Is your service only for married people? Are you married?
Do you bring up religion?
Do you offer office or Skype sessions?
Are your services covered by my work insurance plan?
What are your fees for phone sessions & online crash courses?