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Terms of Use

Scroll down the page to read our Agreement, Refund & Privacy Policies, etc.:

Home Programs Agreement: By submitting payment or arranging for payment to be submitted on your behalf, and/or by downloading, streaming or accessing a home program, also known as a crash course, you understand and agree that Debra Macleod / Marriage SOS Inc. is not engaged in rendering professional advice, instruction or services to you on an individual basis. You warrant that you have read Debra Macleod’s website (DebraMacleod.com/MarriageSOS.com) and agree to its Terms of Use, that you understand the informational nature of her content and service, including the fact that she does not provide legal or psychological/mental health services, and that there are no factors (i.e. physical, emotional or sexual abuse of a partner or child, mental illness/disorder, trauma, addiction or severe emotional crisis that could compromise your or another’s safety) that would contraindicate the use of her home programs. You understand and agree that the purpose of these home programs is to inform you of general strategies, skills and insights (based on the principles of effective communication, conflict resolution and positive interactions, as well as Debra’s experience as a couples mediator, marriage/relationship author and coach) that may help you reach your personal goals and achieve positive change in your life and marriage/relationship. You understand and agree that any strategies, skills or insights provided are informational in nature, and you must use your own judgment when deciding whether or not, or to what extent, to implement them in your life or marriage/relationship. Debra Macleod / Marriage SOS Inc. cannot guarantee these strategies, skills or insights will apply to or improve your situation and will not be held liable for any act or omission allegedly arising, directly or indirectly, from the use or misuse of information provided. You agree to be contacted at the email address(es) you provide and to have invoices, order confirmation email and/or other necessary correspondence, from DebraMacleod.com/MarriageSOS.com and/or third party sites (i.e. Thinkific.com, PayPal.com, Stripe.com), sent to such email address(es). Although reasonable steps to ensure confidentiality will be taken, Debra Macleod and Marriage SOS Inc. accept no liability for damage caused by email virus or corruption, or data breach. Due to the informational and non-returnable nature of this service, refunds are not given on home programs which have been previously downloaded, streamed or accessed, whether in whole or in part. Your purchase of a home program entitles you to access that home program for a period of one year from the date of purchase; however, a home program may be revised or discontinued at any time without prior notice and without a refund. All of Debra Macleod’s Marriage SOS home programs are copyrighted material: all rights reserved. No part of these home programs may be accessed, stored, reproduced or distributed in any form without Debra Macleod’s permission. Debra Macleod and Marriage SOS Inc. is headquartered in the Province of Alberta, Canada: by accessing a home program, you agree that the statutes and other laws of the Province of Alberta and the country of Canada, without regard to conflicts of laws and principles thereof, will apply to all matters arising from or relating to the use of a home program. You submit to the exclusive personal jurisdiction and venue of the federal district and provincial courts of Canada and Alberta with respect to such matters. Home programs are made available through a linked third party website (Thinkific.com) which will retain your name and email address during the term of your course enrollment and payment is through PayPal.com or Stripe.com: Debra Macleod / Marriage SOS Inc. and DebraMacleod.com / MarriageSOS.com are not responsible for the terms of use, security, privacy, confidentiality, compatibility, functionality or availability of these third party websites. It is your responsibility to ensure compatibility and functionality with your web browser and operating system. Home programs are provided on an “as is” and “as available” basis without any warranty or condition.  Debra Macleod / Marriage SOS Inc. does not warrant that your use of or access to a home program will be uninterrupted, timely, secure or error-free, and does not warrant that errors can or will be corrected. Debra Macleod / Marriage SOS Inc. shall not be liable for any damages or loss resulting from the inability to use or access a home program and is not obligated to provide a refund. In the event of technical problems, please visit the Technical Issues page on DebraMacleod.com for a troubleshooting checklist or email webmaster@debramacleod.com and describe the problem: we will respond to you via email as quickly as possible. All people, correspondence, and situations presented in this home program have been fictionalized, altered and/or generalized for illustration purposes: names, dialogue and identifying details do not represent actual persons and any resemblance to actual persons is coincidental. Debra Macleod reserves the right to restrict access to a home programs user at any point and/or to edit or delete a user’s account for any reason, without prior notice and without a refund.  Debra Macleod / Marriage SOS Inc. reserve the right to modify this agreement and/or website Terms of Use without prior notice.

Refund Policy: Like most companies that offer non-returnable digital products, Marriage SOS Inc. has a no-refund policy in order to fight buyer fraud: this is when someone accesses a course and then pursues a deceitful or unwarranted refund, thereby committing both buyer fraud and copyright infringement. Buyer fraud and copyright infringement are illegal and can be proven by a course’s “behind the scenes” activity feed, account and user info, transaction and authentication details, agreed-upon terms of use and other markers. This info will be submitted to Marriage SOS Inc.’s legal representation and to the purchaser’s bank / credit card company to ensure that neither our company nor our copyrighted material are exploited in this manner. This process can be time-consuming, and can have unexpected costs and consequences for a fraudulent buyer.

Nonetheless, we are here to help if you have an issue or problem with your purchase or payment. Our dedicated webmaster oversees the course delivery platform on a daily basis and will work with you to resolve any issue, technical or otherwise, in a fast and friendly way. Don’t hesitate to email him at webmaster@debramacleod.com. Marriage SOS Inc. abides by best business practices and enjoys a very high customer satisfaction rate. Our no-refund policy is there so we can legally counter fraudulent and exploitative consumers and protect our copyrighted content – it is NOT there to discourage honest purchasers from reaching out to us if they’re having an issue or problem. We are here to listen and help.

Tele-Sessions Client Agreement: By submitting payment or arranging for payment to be submitted on your behalf, you warrant that you have read Debra Macleod’s website (DebraMacleod.com / MarriageSOS.com) and agree to its Terms of Use, that you understand the relationship coaching nature of her content and service, including the fact that she / Marriage SOS Inc. does not provide legal or psychological/mental health services, and that there are no factors (i.e. physical, emotional or sexual abuse of a partner or child, mental illness/disorder, trauma, addiction or severe emotional crisis that could compromise your or another’s safety) that would contraindicate a tele-session with Debra. You understand and agree that Debra’s purpose is to inform you of general strategies, skills or insights (based on the principles of effective communication, conflict resolution and positive interactions, as well as Debra’s experience as a couples mediator, marriage/relationship author and coach) that may help you reach your personal goals and achieve positive change in your life and marriage/relationship. These strategies, skills or insights will be determined by information provided by you during the tele-session. You understand and agree that any strategies, skills or insights provided are informational in nature, and you must use your own judgment when deciding whether or not, or to what extent, to implement them in your life or marriage/relationship. Debra Macleod / Marriage SOS Inc. cannot guarantee these strategies, skills or insights are suitable for your situation or will improve your situation and will not be held liable for any act or omission allegedly arising, directly or indirectly, from the use or misuse of information provided. Debra Macleod will treat all information discussed or written as confidential; however, this confidentiality will be breached when required by law or when criminal or harmful activities are suspected or stated by the client, including self-harm or harm to others. Regarding confidentiality, you also understand and agree that, if your spouse/partner is also consulting Debra Macleod with regard to your marriage/relationship, Debra has your permission to use and share with your spouse/partner relevant information from your tele-session in an effort to improve the overall dynamics of the marriage/relationship. You also understand and agree to be contacted at the telephone number(s) or email address(es) you provide, and to have invoices, order confirmation email and/or other necessary correspondence, from DebraMacleod.com/MarriageSOS.com and/or third party sites (i.e. Acuityscheduling.com, PayPal.com, Stripe.com) sent to such email address(es).  Although reasonable steps to ensure client confidentiality will be taken, Debra Macleod and Marriage SOS Inc. accept no liability for damage caused by email virus or corruption. Debra Macleod and Marriage SOS Inc. is headquartered in the Province of Alberta, Canada: you agree that the statutes and other laws of the Province of Alberta and the country of Canada, without regard to conflicts of laws and principles thereof, will apply to all matters arising from or relating to a tele-session. You submit to the exclusive personal jurisdiction and venue of the federal district and provincial courts of Canada and Alberta with respect to such matters. Tele-sessions require pre-payment in full and clients are responsible for providing their correct contact information. Forty-eight (48) hours’ notice is required to cancel your appointment: please email contact@debramacleod.com to cancel your appointment. Applicable refunds are typically issued via PayPal or Stripe within 1 – 10 business days.  If Debra Macleod must cancel the tele-session in advance, you will be notified by email and/or telephone and you will be given the option to reschedule or receive a refund. Debra will dial the telephone number you provide at the scheduled tele-session time; however, if you do not answer after three attempts, the tele-session is deemed cancelled by you without notice and a refund will not be given. Once the tele-session is underway, either you or Debra Macleod may choose to end it at any point and for any reason; however, a refund may not be given.

Privacy Policy: DebraMacleod.com / MarriageSOS.com respects your privacy. We do not collect personal info about you unless you voluntarily provide it, such as when you provide your name, email address, phone number and/or country to contact Debra Macleod / Marriage SOS Inc., to book a telephone session or to enroll in a home program, also called a crash course. Telephone sessions are booked through a third-party website, Acuityscheduling.com. Crash courses are accessed and delivered through a third-party website, Thinkific.com. The Thinkific platform will store your name and email address so that you can access your course. Your name and email address will be removed from the Thinkific platform at the expiry of your enrollment or earlier if you request. Payments are processed securely through PayPal.com and/or Stripe.com. We, and our third-party websites, are privacy compliant. When you provide your name and/or contact information, you agree to be contacted at the email address(es) you provide and to have invoices, order confirmation email and/or other necessary correspondence from DebraMacleod.com / MarriageSOS.com and/or third party sites sent to such email address(s). You will only be contacted for essential business purposes. DebraMacleod.com / MarriageSOS.com does not share your information, send out mailers or newsletters or ask for feedback; however, this site uses “cookies” to improve performance and may use other web analysis tools to measure anonymous information. Third party sites may also collect information to improve the services they provide and to improve security and fraud detection. By using this site and third-party sites, you consent to the use of cookies and other web analysis tools.

Confidentiality: In the event that you contact Debra Macleod / Marriage SOS Inc. or DebraMacleod.com / MarriageSOS.com via email or telephone for any reason, you agree to be contacted at the telephone number(s) or email address(es) you provide, and to have invoices, order confirmation email and/or other correspondence sent to such email address(es): this includes invoices, order confirmation email and/or other necessary correspondence from DebraMacleod.com / MarriageSOS.com and linked third party sites used by DebraMacleod.com (PayPal.com or Stripe.com for payment, Thinkific.com for crash course purchases and delivery, Acuityscheduling.com for telephone session scheduling).  Debra Macleod will treat all information discussed or written as confidential; however, this confidentiality will be breached when required by law or when criminal or harmful activities are suspected or stated by the client, including self-harm or harm to others. Although reasonable steps to ensure confidentiality will be taken, Debra Macleod and Marriage SOS Inc. accept no liability for damage caused by email virus or corruption, or data breach.

Third Party Sites: DebraMacleod.com / MarriageSOS.com are owned by Marriage SOS Inc. and contain links to sites that are owned and operated by reputable and privacy compliant third parties. These are: PayPal.com and Stripe.com for payments, Thinkific.com for crash course purchases and delivery, and Acuityscheduling.com for telephone session scheduling.  If you use these links, you are leaving DebraMacleod.com / MarriageSOS.com. Debra Macleod / Marriage SOS Inc. have no control over the terms of use, security, privacy, confidentiality, compatibility, functionality or availability of any linked website and are not responsible for these websites or their terms of use, security, privacy, confidentiality, compatibility, functionality or availability.  Although our third party sites are reputable and reliable, they may occasionally need to perform maintenance or experience server issues.

Site Outages, Server Issues and Browser Incompatibilities: While Debra Macleod makes every effort to ensure that DebraMacleod.com / MarriageSOS.com and its contents and services are readily accessible and functioning, they may sometimes be inaccessible (i.e. due to maintenance or server issues), or they may not function properly with your web browser and operating system. Debra Macleod / Marriage SOS Inc. cannot be held liable for any perceived or actual damages arising from the operation, content or use of her website and its contents and services, including compatibility or performance issues.

Copyright: All of Debra Macleod’s content, including print, audio, video and PDF material (i.e. program supplements), is copyright material. All rights reserved. Unauthorized use, distribution or reproduction is strictly prohibited and monitored. Copyright infringement, including infringement without monetary gain, is illegal and will result in legal action.

Applicable Law and Venue: DebraMacleod.com / MarriageSOS.com (excluding linked third party sites) are owned by Marriage SOS Inc., headquartered in the Province of Alberta, Canada. Of course, these websites can be accessed from other provinces and countries around the world. As each of these places has laws that may differ from those of Canada and the Province of Alberta, by accessing DebraMacleod.com / MarriageSOS.com and Debra Macleod’s content and services (including home programs, tele-sessions, books and blogs), you agree that the statues and other laws of the Province of Alberta and the country of Canada, without regard to conflicts of laws and principles thereof, will apply to all matters arising from or relating to the use of these websites and Marriage SOS Inc. / Debra Macleod’s content and services. You also agree, and hereby submit, to the exclusive personal jurisdiction and venue of the federal district and provincial courts of Canada and Alberta with respect to such matters.

Books & Blogs: By purchasing or accessing Debra Macleod’s books or blogs, you understand and agree that the author / Marriage SOS Inc. is not engaged in rendering professional advice or services to you on an individual basis. You understand and agree that the purpose of these books and blogs is to inform you of general strategies, skills or insights (based on the principles of effective communication, conflict resolution and positive interactions, as well as Debra’s experience as a couples mediator, marriage/relationship author and coach) that may help you reach your personal goals and achieve positive change in your life and marriage/relationship. You understand that the author is not a mental health practitioner and that these strategies, skills or insights may not be suitable in all or in serious situations: these strategies, skills or insights are unsuitable in cases of abuse, mental illness/disorder, trauma, addiction, serious emotional distress or where crisis intervention is indicated. You understand and agree that any strategies, skills or insights provided are informational in nature, and you must use your own judgment when deciding whether or not, or to what extent, to implement them in your life or marriage/relationship. Debra Macleod / Marriage SOS Inc. cannot guarantee these strategies, skills or insights will improve your situation and will not be held liable for any act or omission allegedly arising, directly or indirectly, from the use or misuse of information provided.

Disclaimer: The content provided via this website and Debra Macleod’s services / Marriage SOS Inc. is not medical, legal or psychological advice, but rather general information (based on the principles of effective communication, conflict resolution, positive interactions and Debra’s experience as a couples mediator, marriage/relationship author and coach) regarding common marital/relationship issues. All content is informational in nature and is used at your sole discretion. Debra Macleod / Marriage SOS Inc. cannot guarantee the effectiveness or suitability of this information (including any strategies, skills or insights) to your particular situation and will not be held liable for any act or omission allegedly arising, directly or indirectly, from the use or misuse of information provided. Debra Macleod’s service / Marriage SOS Inc. is not therapy, neither is it a substitute for psychological or medical care or legal advice. It is not suitable in situations of abuse, mental illness/disorder, trauma, addiction, serious emotional distress or where crisis intervention is indicated. Learn more about Debra Macleod’s method here: https://debramacleod.com/debra-macleod-method/